The Problem

Small businesses need the same IT infrastructure as enterprises — email, document management, billing, payroll, device security, backups — but cannot afford enterprise licensing. A 10-person shop paying $15/user/month for a dozen tools faces $21,600/year before any IT labor. Most forgo IT altogether and run their business on shared passwords, unpatched laptops, and fragile spreadsheet chains.

The Model

PGMSP is a Commercial Open-Source Managed Service Provider. We provide enterprise-grade IT management and support at the Lowest TCO. Our financial model aligns with the physical reality of compute: you pay for the raw utility you consume plus a flat 10% management fee. We never mark up software or charge for per-seat licensing bloat.

Immutable by design

ChromeOS only on endpoints. No Windows, no macOS, no manual oversight. The OS enforces its own state — verified boot, sandboxed architecture, automatic updates — eliminating the labor overhead of legacy management.

Transparent Transparency

Businesses pay for their raw infrastructure at-cost. A flat 10% management margin is added to fund security auditing and engineering. No per-user "growth tax." No hidden fees.

Sustainable Engineering

Our management fees are reinvested into the continuous improvement of the open-source stack and the engineers who maintain it.

Multi-tenant management

One central pane manages hundreds of disconnected businesses with full tenant isolation and no data leakage.

Two sovereign paths

We support two routes to data sovereignty: the monolithic Hub (Nextcloud) for simple all-in-one collaboration, and the Unix Way (Best of Breed) for organizations that demand modularity and maximum performance.

Open & Reproducible

Our entire business strategy and technical playbooks are open-source. Anyone can follow our Migration Playbooks to reproduce this $Constant$ scaling model on their own infrastructure.

Measurable ROI

See exactly how much budget is avoided by eliminating fragmented SaaS and legacy "manual oversight" taxes.

Open-source sustainability

A percentage of all management fees flows back to the open-source projects we depend on. Transparent reporting shows which projects receive support.

Why Traditional MSPs Can't Do This

Cost DriverTraditional MSPPGMSP
Endpoint licensingWindows CALs + EDR per deviceChromeOS — covered by Google for Nonprofits
Productivity suiteMicrosoft 365 Business ($22/user/mo)Google Workspace (~$7/user/mo, paid directly by client) + open-core tools
ERP / CRMPer-user SaaS ($30-150/user/mo)Odoo — self-hosted, one instance serves all
Security / SIEMVolume-based pricingWazuh — open-source, compute-scale
VPN / accessPer-user VPN licensingHeadscale — open-source, self-hosted
IT laborBillable hours per incidentDeclarative infra reduces manual oversight